Privacy Policy

1. Information We Collect

We collect the following types of personal and business information:

• Personal Information: Name, email address, business address, phone number.
• Business Information: Company details, project specifications, data related to the services we provide.
• Payment Information: Payment information may be collected when required for services rendered, through secure third-party payment processors.
• Communications: Information you provide when communicating with us via social media or other channels.

2. How We Use Your Information

We may use the collected information for the following purposes:

• To provide, manage, and improve the custom software and systems engineering services you request.
• To communicate with you regarding updates, inquiries, or requests for additional services.
• To send marketing communications about new products, services, offers, and updates from SoraVantia.
• To process payments and invoices related to services rendered.
• Channel Partnership: To facilitate our role as a channel partner, which may involve sharing your information with third parties.

3. Marketing Communications

By engaging with our services, you consent to receive marketing communications from SoraVantia regarding new products, services, special offers, and other updates. If you no longer wish to receive marketing communications, you can opt out by reaching out to us via our social media channels with the subject line "Opt-Out."

4. Data Retention and Security

We take appropriate measures to protect your personal information, including encryption, access controls, and other industry-standard security practices. Your information will be retained for as long as necessary to fulfill the purpose for which it was collected, including the completion of ongoing services and to comply with legal obligations.

5. Sharing Your Information

We may share your personal or business information with trusted third-party service providers who assist us in providing services. This includes, but is not limited to, payment processors, hosting services, subcontractors, and channel partners. We may also share your information if required by law or to comply with legal processes.

6. Subcontracting and Channel Partnerships

By entering into an agreement with SoraVantia, you acknowledge and consent that we may subcontract certain aspects of the services to third parties. We will ensure that any subcontractors and channel partners engaged to provide services comply with the same standards of confidentiality and security as outlined in this Privacy Policy.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct any inaccurate or incomplete data.
• Deletion: Request that we delete your personal data, subject to legal obligations or business requirements.
• Opt-Out: Opt out of receiving marketing communications by contacting us via social media.

8. Cookies and Tracking Technologies

This website does not currently use cookies or tracking technologies. If this changes in the future, this policy will be updated accordingly.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and/or contacting you directly. Your continued use of our services after such changes will signify your acceptance of the updated policy.

10. Additional Terms

Unless otherwise specified in a separate agreement, Maintenance and Support Agreements are not included by default. The terms outlined here apply specifically to the collection and use of personal and business information.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us through our social media channels or our email address if it has already been shared with you.